Terms of Service

1. Agreement

By using greatVibe, you agree to these terms. If you do not agree, do not use the service. These terms form a binding agreement between you and Gravient Systems Ltd, a company incorporated in Auckland, New Zealand.

If you are using greatVibe on behalf of an organisation, you confirm you have the authority to bind that organisation to these terms.

greatVibe is built for business use. If you use it as a consumer in New Zealand, rights under the Consumer Guarantees Act 1993 apply regardless of what these terms say.

If you are accessing the service from Australia, your agreement is with Gravient Pty Ltd. References to "Gravient" or "we" in these terms include Gravient Pty Ltd where applicable.

You must be at least 16 years old to use greatVibe.

2. The service

greatVibe is a software platform that lets you direct AI-powered work from your own infrastructure. We provide the software. You provide the compute, the storage, and the AI API keys.

We do not provide AI inference. AI capabilities come from providers you choose and connect. Gravient is not responsible for the output of third-party AI services.

Self-serve accounts do not include an uptime service level agreement. Enterprise uptime commitments, if any, are set out in the signed Enterprise agreement.

3. Pricing

greatVibe is offered as a single self-serve plan priced per seat, per month.

• Self-serve. $199 USD per seat per month.
• Trial. 14 days. Card required before activation. No charge today. Payment starts on day 15 unless cancelled.
• Enterprise. Custom pricing, volume discounts, and access to SAML, custom MSA and DPA, VPC peering, on-prem deployment, and custom SLA. SOC 2 certification is in progress. Contact legal@gravient.ai.

Pricing is shown on the pricing page and confirmed before payment starts.

4. Free trial

If you cancel before day 15, you pay nothing.

5. Billing and cancellation

Payment is processed by Stripe. Your card is collected before trial activation but is not charged today. Unless you cancel before the trial ends, payment starts on day 15.

The self-serve plan renews monthly at $199 USD per active seat. You can cancel from account settings. Cancellation stops the next renewal; it does not refund time already paid unless required by law.

If a payment fails, we may pause paid work or suspend access to paid features until payment is resolved.

Prices shown on greatvibe.ai and at checkout are in US dollars and are exclusive of GST, VAT, sales tax, and any other indirect taxes. Where required by law, applicable taxes are added at checkout based on your billing details. We use Stripe Tax to determine and collect the correct tax.

6. Acceptable use

You must not use greatVibe to:

• Break any law or regulation
• Harm, harass, or defraud other people
• Generate or distribute malware or malicious content
• Reverse engineer or copy the greatVibe platform
• Resell or sublicence the platform without written permission
• Exceed usage limits in ways that harm other users

You confirm that you are not located in a country subject to a New Zealand, Australian, United Kingdom, or United States embargo, and that you are not on a sanctions list maintained by any of those governments. You will not use greatVibe in breach of applicable export control or sanctions laws.

If you violate these rules, we may suspend or terminate your account under section 11. Where practical, we give notice and a chance to fix the issue first. We may act immediately if needed for legal, security, fraud, payment, or platform integrity reasons. Suspension and termination decisions are reviewed by a human.

Operational detail on enforcement, reporting, and appeals is set out in our Acceptable Use Policy. The Terms are the binding text; the AUP is the working policy behind this section.

7. Your API keys and data

greatVibe uses a bring-your-own-key model. You connect your own AI provider API keys. These are stored encrypted on nodes you control. You are responsible for your API keys and for any costs incurred through the providers you connect. Gravient is not liable for API costs, rate limit charges, provider outages, or any other consequences arising from keys you control.

Your data belongs to you. Sessions, files, credentials, and workspace content are yours. We do not claim ownership of anything you create or process using the platform.

You are responsible for ensuring that your use of connected AI providers complies with their terms of service. Some AI providers prohibit specific use cases in their own terms. Your obligations to those providers are not changed by these terms.

Enterprise customers may request a Data Processing Agreement (DPA) by emailing legal@gravient.ai. If you process personal data of European Economic Area, United Kingdom, or Swiss residents through greatVibe, contact legal@gravient.ai to arrange a DPA regardless of plan.

For how Gravient handles your personal information (account details, billing data, support enquiries), see our Privacy Policy.

8. Intellectual property

The greatVibe platform, including its software, design, and documentation, is owned by Gravient Systems Ltd. You may not copy, modify, or redistribute it without our written permission.

Nothing in these terms transfers ownership of the platform to you. Your account gives you a limited, non-exclusive licence to use the platform while your account is active or as set out in your signed Enterprise agreement.

You may refer to greatVibe and Gravient by name in factual contexts (reviews, integrations, comparisons). Other use of our trademarks, logos, or names requires written permission.

9. Disclaimer

The platform is provided as-is. We make no warranties, express or implied, about its fitness for a particular purpose, accuracy, or reliability. We do not warrant that the platform will be error-free or uninterrupted.

10. Limitation of liability

To the maximum extent permitted by law, Gravient's total liability to you for any claim arising from your use of greatVibe is limited to the fees you paid in the 12 months before the claim arose.

We are not liable for indirect, incidental, or consequential losses, including lost profits or lost data.

Nothing in these terms limits rights or remedies that cannot be excluded by law, including consumer guarantees that apply to you. Nothing limits liability for fraud, wilful misconduct, or confidentiality or privacy breaches caused by us.

11. Termination

You may cancel your account at any time. We may suspend or terminate your account if you breach these terms. Where practical, we will give you notice and a chance to fix the issue first. We may act immediately if needed for legal, security, fraud, payment, or platform integrity reasons. Account suspension and termination decisions are reviewed by a human, not made by automated processing alone.

On termination, your access to the platform ends. We will delete your account data within 30 days of the termination date. You may request a data export before this window closes by emailing legal@gravient.ai.

12. Governing law

These terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of Auckland, New Zealand.

If you are a consumer in the European Union, you also have rights under the laws of your country of residence, and those rights are not affected by this clause. EU consumer protection law applies in addition to these terms where required.

If you are a consumer in Australia, the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) applies to you and those rights are not affected by this clause.

13. Changes to these terms

We may update these terms from time to time. For material changes that disadvantage you, we will give you at least 30 days notice by email. You may stop using the platform or close your account before the change takes effect. Changes do not apply retrospectively to fees already paid unless required by law.

14. General terms

Severability. If any part of these terms is held to be invalid or unenforceable, the rest remains in effect.

Entire agreement. These terms, together with the Privacy Policy and any signed Enterprise agreement, are the entire agreement between you and Gravient.

Assignment. You may not assign these terms without our written permission. We may assign these terms to a successor in connection with a sale or restructure of our business.

Waiver. Our failure to enforce a right is not a waiver of that right.

Survival. Sections 7 (your API keys and data), 8 (intellectual property), 9 (disclaimer), 10 (limitation of liability), and 12 (governing law) survive termination of your account.

15. Contact

Legal questions: legal@gravient.ai

Gravient Systems Ltd
Auckland, New Zealand

Gravient Pty Ltd
Australia